In the event that a class is canceled, there is a streamlined process to ensure smooth communication and proper management of logistics. Below is a step-by-step guide to the actions required by different teams and personnel when a class is canceled:
1. Notification
The process begins when the FNF & F.A.S.T. LEAD COACH identifies a need to cancel a class. The COACH will notify the Operations Team and take the following actions:
2. COACH Actions:
- Cancel in Playmetrics Calendar: The first step is to remove the class from the Playmetrics calendar, ensuring that the cancellation is accurately reflected and participants are notified.
- Inform the Class: Notify all participants and guardians that the class is canceled. This communication should be prompt and clear to avoid confusion.
- Inform Jeremy: The COACH will inform Jeremy (or the designated person in charge of social media) and request a post to notify the public of the cancellation.
3. Operations Actions:
- Close Drop-In Registration: Once informed, the Operations team is responsible for closing the drop-in registration for the canceled class to prevent new sign-ups.
- Credit for Missed Session: Operations will credit $12.50 for any missed sessions to each registered participant. This ensures that the participants are compensated for the cancellation.
4. Communication from COACH
The COACH will follow up with a clear communication to participants explaining the cancellation, offering any necessary details (such as the credit or potential rescheduling), and providing additional information if needed.
By following this process, the cancellation of a class is managed efficiently with clear communication, minimizing confusion and ensuring participants are fairly compensated for missed sessions.